To refund a donation (whether one-time or recurring) made via Stripe, PayPal Checkout, or PayPal Express, head over to your Donations Page and locate the donation that you want to refund. Click on the Transaction ID.
Then you'll see the refund button on the right-hand panel.
Select the reason for refunding and click on the Confirm button
When you refund a donation, the donor will receive the entire amount that they donated.
The Stripe fees that were already charged will show as a negative amount on your Stripe account. A refund will take approximately 5-10 business days to reflect in the donor's account, and the donation will also be removed from the donation total.
Any Donorbox platform fees associated with the refunded amount will remain the responsibility of the organization.
Please note: to refund a donation made via PayPal Classic, an organization will have to log in to their PayPal account and complete the refund from their PayPal dashboard.