Donor Communication
Managing my Donor Records
- What information can I use to search for a donor on my dashboard?
- How can I change the donor's name on the receipt?
- How do I locate new donors in my Donorbox dashboard?
- How do I merge multiple donor records into one?
- How can I edit a donor's information?
- How can I sort through my donors?
Managing my Donation Records
Managing Recurring Donations
- Can I edit multiple recurring donations at the same time from my Donorbox account?
- What happens to a recurring plan when the donor creates a chargeback with their bank?
- How can donors manage their own Donor account?
- How do recurring donations work? Can the donor or the organization manage their recurring plans?
- How can I search for a recurring donor/donation?
- How do recurring donors manage their recurring plan?
Offline Donations
- Can I add in-kind donations?
- How do I delete an offline donation?
- Will adding offline or manual donations affect my billing?
- How can I add offline donations (cash, checks, or credit cards processed by other sources)?
- How can I add an offline donation if the donor does not provide their email address?
Refunds
Receiving my Donations
- How to enable your Supporters to give on behalf of a company/business
- Which payment gateway does Donorbox support?
- How do I change the bank account that my donations are deposited to?
- When will funds get transferred to our bank account?
- Can I deposit funds to multiple banks?
- I'm missing donation funds / donations have not been transferred to my bank account