Managing my Donor Records
- How do I locate new donors in my Donorbox dashboard?
- How do I merge multiple donor records into one?
- How can I edit a donor's information?
- How can I sort through my donors?
- How to Add Internal Notes for Donor Records
- My donor made a typo when entering their email address. How do I correct it?
Managing my Donation Records
Managing Recurring Donations
- How do recurring donations work? Can the donor or the organization manage their recurring plans?
- How can I search for a recurring donor/donation?
- How do recurring donors manage their recurring plan?
- How to change the charge date for recurring donations as an organization?
- How to edit recurring PayPal donations as an organization?
- As an organization, am I able to change a donor's donation to recurring?
Offline Donations
Refunds
Receiving my Donations
- Which payment gateway does Donorbox support?
- How do I change the bank account that my donations are deposited to?
- When will funds get transferred to our bank account?
- Can I deposit funds to multiple banks?
- I'm missing donation funds / donations have not been transferred to my bank account
- Multiple bank accounts for multiple currencies