Donorbox enables organizations to configure various email notification types, ensuring you stay informed of critical updates. By default, all notifications are automatically routed to the primary email address associated with your Donorbox account unless otherwise specified.
Team Notifications are organized into three distinct categories: Account Notifications, Campaign Notifications, and Event Notifications. Each category provides a specific selection of notifications for your organization to customize.
To review your current configuration and implement any necessary updates, please navigate to your Team Notifications settings as illustrated below:
1- Scroll down to the name of your organization.
2- To access the Settings menu, click on the arrow.
3- Choose Team Notifications from the available options.
4- Using the sidebar menu, select the category of notifications you wish to manage: Account, Campaigns, or Events.
For instance, if you need to modify notifications for a specific campaign, navigate to the sidebar menu and choose Campaigns.
You can then view the notification settings by clicking the arrow positioned to the left of the campaign you wish to edit.
A list of various available notification options will be displayed for you to configure. To review or modify a specific notification, simply click the arrow on the right side to access its settings.
Simply toggle the switch in the "Notified?" column to manage notification settings for individual users.
Repeat these steps for each category to ensure all notification preferences are correctly applied. While Account notifications are global, Campaigns and Events must be configured individually, as each maintains its own unique notification settings.
Note: The notification list will remain empty until you have successfully created at least one campaign or event.
Please find below the list of various notifications available for setup:
1- Account Notifications
Admins can choose who on the team receives notifications, while Members can only manage notifications for themself.
Billing and Payments
- Credit Card Invalid: The credit card linked to your organization’s billing and payment to Donorbox is invalid.
- Invoice from Donorbox: Your invoice from Donorbox for the previous month’s charges has been generated.
- Monthly Payment Receipt: The receipt given to your organization once the monthly invoice is paid.
- Invoice Past Due > 30 Days: The receipt given to your organization once the monthly invoice is paid.
- Donation via Card Failed to Process: A supporter’s card cannot be charged, and they have been contacted to update their card info.
- Refund Confirmation: A donation has been successfully refunded.
- ACH Payment Declined: Your organization’s monthly ACH payment to Donorbox has been declined.
- PayPal Successfully Unlocked: The required request to connect PayPal has been approved by Donorbox.
- Account Deactivated by Donorbox: Your organization’s account has been deactivated due to non-payment of invoices.
- Monthly Payment Declined: Your organization’s monthly payment to Donorbox has failed, and the payment method must be updated.
- Update Payment Method Urgently: Your organization’s payment method must be updated urgently.
Salesforce
- Salesforce Failed to Export: Salesforce donations, plans, or tickets fail to export, or they export with missing fields.
- Salesforce Token Invalid: Your Salesforce account has an invalid or expired access token.
Miscellaneous
- API Key Changed: Your organization’s secret API key has been changed.
Performance
- Weekly Performance Summary: Sent every Monday if the total donations reach or exceed $100 USD.
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Monthly Performance Summary: Sent every 1st of the month if the total donations reach or exceed $100 USD.
2- Campaign Notifications
Admins can choose who on the team receives notifications, while Members can only manage notifications for themself.
- Donor Payment Declined: A donor's payment is declined by Stripe.
- New Donation: Your campaign receives a new donation.
- New Recurring Donation: Your campaign receives a recurring donation — either new or ongoing.
- P2P Supporter Campaign Approved: A supporter’s Peer-to-Peer fundraising campaign is approved by your organization.
- P2P Supporter Campaign Created: A supporter requests to start a Peer-to-Peer campaign to fundraise on behalf of your organization.
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Pending Donation: A donation has been made, but the transaction is pending.
3- Event Notifications
Admins can choose who on the team receives notifications, while Members can only manage notifications for themself.
- Deadline Passed: The deadline to purchase event tickets has passed.
- Ticket Purchased: An event ticket has been purchased.
- Tickets Sold Out: A specific ticket has sold out.