What emails does Donorbox send to donors?

These are the automated emails that Donorbox sends to donors, on your behalf.

Receipts

Donation Receipt Email 

• Donorbox sends automated receipt emails to your donors after each one-time donation or after the first of a recurring donation. 
  

Recurring Donation Receipt Email 

• When a donor makes a recurring donation, Donorbox will send an optional recurring receipt email after each subsequent donation is made.

Event Receipt Email

• After an event ticket is purchased, the supporter will receive an automatic emailed receipt and summary of the purchase.

Year-End Receipt Email 

• The year-end receipt is a summary of the donations that a donor has contributed to your organization in the last year, and can be manually sent by the organization.

Payment Related

Unsuccessful Recurring Donation Email 

• If a recurring donation fails due to a problem with the credit card (i.e. an expired card), Donorbox will automatically send an email to the donor and retry the donation 3 days after the initial attempt. If unsuccessful, our system will reattempt the charge again (3 days after the last try), and will attempt to charge the donation up to 3 times. 

Bank Donation Email

• Depending on the banking option used (i.e. ACH, SEPA, iDEAL, PADS, BACS) the donor may receive an additional email, in addition to the Donorbox receipt email (i.e. PADS transactions require a mandate email for the pre-authorized debit payments).

Campaign Related

Crowdfunding Page Updates 

• If a donor subscribes to your crowdfunding page, they will receive an email from Donorbox confirming their subscription and will receive emailed updates associated with the crowdfunding campaign.

Peer-to-Peer Fundraisers 

• Fundraisers who join your Peer-to-Peer campaign will receive an email from Donorbox guiding them to customize their child campaign.

Other

Donor Portal Set-Up

• If a donor decides to save their information after a one-time donation through our QuickDonate feature, or if they set up a recurring donation, they will receive an email inviting them to set up a donor portal account.