Donorbox Events FAQ – Donorbox

Here are frequently asked questions about the Donorbox Events feature.

What is the cost of using Events?

We charge no cost for signing up on the Donorbox Standard Plan and setting up your event page is free. The platform fee for ticket transactions on the Standard Plan is 2.95%, plus the processing fee of Stripe (2.2% +30c). If you upgrade to Donorbox Pro or Donorbox Premium, however, the fee for Donorbox Events is lowered to 1.5%.

What kind of events can I use it for?

Any and all kinds of events! Some ideas are:

Exhibitions
School activities
Charity sporting events
Auctions
Concerts
Galas
Parties
Happy hours
Trivia nights
Workshops and seminars

Are the donation and supporter information integrated into the rest of the Donorbox?

Yes – the donations collected from ticket sales as well as information for each ticket buyer are also stored in the Donations and Supporters section of your Donorbox app.

What payment options can I offer my ticket buyers?

On Donorbox-hosted event forms and forms embedded into your website, you can enable your audience to purchase their tickets via credit card or Apple Pay. Select markets may also choose to offer various direct debit options, “buy now, pay later” tools, and other payment methods, to ticket buyers in specific countries, including –

Can I create free events (zero-cost tickets)?

Yes!

Can I create promo codes for discounted and/or free tickets?

Yes, you can create promo codes that enable you to offer discounted or zero-cost tickets to select ticket buyers.

To do so, go to the Events page in your Donorbox account and click “Promo Codes” in the appropriate event. Then, follow the simple steps to set up your own codes. This Promo Codes page is also where a list of your existing codes for that event will live, and where you can edit, pause, restart, or delete codes as needed.

You may create an unlimited number of promo codes for each event at no additional cost. Discounts may be flat amounts ($10 off) or they may be percentage-based (a 10% discount) and are applied to the entire order, instead of just specific ticket tiers, at this time.

You may edit a promo code at any time before it is used and you can also deactivate and reactivate codes, allowing you to offer certain discounts for a limited time. There is currently no limit to how many times a promo code can be used to purchase tickets at a discount.

The discount is applied to the order total before tax. The promo code also deducts the discount for fair market value (FMV) first, ensuring your donors can still claim as much of their ticket tax-deductible as possible.

How many currencies are available in Donorbox Events?

Donorbox Events lets you choose from a list of 43 currency options. Here's a comprehensive list of all the available currencies -

USD (United States Dollar)
EUR (The Euro)
GBP (Great Britain Pound)
AUD (Australian Dollar)
CAD (Canadian Dollar)
SGD (Singapore Dollar)
NZD (New Zealand Dollar)
CHF (The Swiss Franc)
HKD (Hong Kong Dollar)
JPY (The Japanese Yen)
SEK (The Swedish Krona)
DOP (The Dominican Peso)
DKK (The Danish Krone)
MXN (The Mexican Peso)
BRL (The Brazilian Real)
INR (Indian Rupee)
ILS (Israeli New Shekel)
NOK (The Norwegian Krone)
AED (The Emirati Dirham)
TRY (Turkish lira)
MYR (The Malaysian Ringgit)
CNY (The Chinese yuan renminbi)
PHP (The Philippine Peso)
ZAR (Zuid-Afrikaanse Rand)
XOF (West African CFA Franc)
PLN (Polish zloty)
RON (Romanian New Leu)
XAF (Central African CFA Franc)
IDR (The Indonesian Rupiah)
COP (The Colombian Peso)
CLP (The Chilean Peso)
KRW (The Korean Won)
ARS (The Argentine Peso)
PEN (Peruvian Sol)
PKR (The Pakistani Rupee)
TWD (The New Taiwan Dollar)
BGN (The Bulgarian lev)
KES (The Kenyan shilling)
CZK (Czech koruna)
UAH (Ukrainian Hryvnia)
NGN (The Nigerian Naira)
RUB (Russian Ruble)
EGP (The Egyptian Pound)

Is there a limit to the number of ticket types I can create?

There is no limit - you can create as many ticket types (or tiers) as you like based on your pricing structure. Each ticket type can be customized with a unique title, ticket description, and price. You can also assign the fair market value and tax-deductible amount to each ticket tier.

Can I set a limit to how many tickets are sold?

Yes, you can set a ticket quantity for each ticket type. When you are building your event form, simply add the appropriate ticket quantity you have available to each ticketing tier you create. Once this ticket quantity limit is reached, your form will automatically close sales for just that tier. Your ticket buyers will also be able to see the number of tickets remaining as well as if that tier is sold out on your form.

Can I set a deadline for my ticket sales?

Yes, this is possible with Events. When creating or editing your event, simply select the checkbox in the Deadline to Buy Tickets section and pick a date in the calendar. On this date, your ticket form will automatically close to the public at 11:59 p.m. in the time zone selected in your organization settings.

How are the tickets distributed?

After a buyer has purchased the tickets, they'll be emailed a receipt, as well as PDFs and links to individual tickets that they can print or download. The receipt will also include the tax-deductible amount (if any).

In addition, the emailed tickets will feature a QR code and numeric check-in code that can be used to check in when arriving at the event. These codes are unique to each ticket.

Can I offer refunds to my ticket buyers?

You can offer full refunds to your ticket buyers via the Events feature - partial refunds, however, are not possible. Visit the page for the applicable event, click on the transaction, and select “Refund” to issue the refund.

Can I embed the ticket form onto my own website?

Yes, you can! Visit the Events page on your dashboard, select “Embed Form Code” on the appropriate event, and follow the instructions to copy the code and add it to your website.

Can I generate a QR code for my event form?

Yes! A unique QR code is automatically generated for each event and is free to use. Simply select ‘QR Code’ on the appropriate event and follow the instructions to share the QR code with your ticket buyers.

Can I check guests in using Donorbox Events?

Yes! Our Ticket Check-In feature lets you check your guests in when they arrive at your event.

Each individual ticket features a unique numeric code and a QR code. To check an individual in at your event, you can do one of two things:

Scan the QR code with your smartphone’s camera or a camera scanning app. You will be directed to your Donorbox account and asked to confirm the check-in.
Manually type in the check-in code in your Donorbox account and confirm the check-in.

This feature also enables you to track event attendance at a glance with real-time updates to the number of tickets paid for and the number of tickets that have been checked in.

Does event data sync to Salesforce?