To change the login information, the current admin of the account needs to log in to the Donorbox account. Then, the admin needs to go to the Account Info page to change the current email address and password:
Note: The new Admin user has to be added to your account on your team management page here before proceeding with this step. For more on adding a team member, please click here.
If you are unable to reach the original owner account, please let us know so that we can change the account owner for you. Your email must be an associated organization email such as name@donorbox.org. For security purposes, common emails such as Gmail or Hotmail will not be accepted.
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