Here are the steps involved in migrating the existing Stripe subscriptions to Donorbox.
1. Provide us with the list of customers that need to be migrated to Donorbox in a CSV file with the following information:
- Customer ID (Stripe's customer ID)
- First and last name(s)
- Email address(es)
- Donation amount
- Due date
- Frequency (monthly, yearly, etc)
We will then confirm the validity of your information.
2. After our confirmation, please ask Stripe (https://support.stripe.com/email) to copy the customer records and their cards to the Donorbox platform account on Stripe.
3. We will then set up recurring plans under your organization account on Donorbox. This will give you greater control of the donations, with the options to pause/resume, increase/decrease amount, etc.
4. Disable existing stripe subscriptions. Future donations will be processed by Donorbox.