How do I cancel recurring donations as an organization?

Cancelling Stripe Recurring Donations

Once you've logged into Donorbox, click the Recurring Plans tab on the left-hand options menu.

You will then be brought to a list of all your recurring donation plans. Locate the plan you wish to cancel and click the blue button (under the Details column) on the right. Finally, click the red Cancel Plan button to cancel the recurring plan for the corresponding donor. 

Steps

Cancelling PayPal Recurring Donations

It is only possible to cancel recurring PayPal donations from your PayPal account directly. Unfortunately, Donorbox does not have permission to process such cancellations due to a restriction on PayPal's end.

The donors themselves can also cancel PayPal recurring donations. The donor needs to log in to their PayPal account and initiate the cancellation from there. Donors can find more information on cancelling PayPal recurring donations by clicking here.