Why is the cover fee amount different than the Stripe / PayPal processing fee?

The “cover fee” amount is made up of the following items:

• 2.2% + $0.30 (estimated Stripe/PayPal rate)

It's not possible to know exactly what rate your Stripe/PayPal account is set to (ie. you might be on a special discounted NPO rate, etc). Therefore, 2.2% + $0.30 is the lowest and safest rate where the fee being taken is not more than is needed.

• 1.75% (Donorbox fee)

By adding additional fees to the original donation, the donor’s donation amount has now increased, ie. a $100 donation is now $104. This means that the overall fees would also increase. So, we adjust the amount slightly to account for the increased fee, ie. $104 now becomes $104.15.

 Your actual processing fee will vary depending on these factors:

1.  If you have the NPO discount rate from Stripe or PayPal. 
2. The type of card you are using. AMEX charges a flat 3.5% (no $0.30 charge) for U.S. nonprofits.
3. The country your Stripe account is registered in. See https://stripe.com/global.
4. If the donor is using a card outside of your Stripe country.

Because Donorbox cannot know your actual processing fee ahead of time, the fee amount in the checkbox is based on estimation. 

To get the nonprofit discount rate, please email Stripe at [e-mail]. If you use PayPal, go to https://www.paypal.com/us/webapps/mpp/donations.