There are just 12 simple steps to take to set up your giving kiosk with the Donorbox Live™ Kiosk app.
1 - Log in to Donorbox
First, log into your Donorbox account.
If you're new to Donorbox, you can sign up for an account here. It's easy and free to get started with the Standard plan. Pro or Premium is recommended for a lower platform fee, next-level integrations, expert coaching services, and more.
2 - Make sure your Donorbox account is connected to Stripe
After you've logged in, make sure your Donorbox account is connected to Stripe. You can connect to Stripe from your Donorbox account here.
3 - Activate the Donorbox Live add-on
Once you've connected to Stripe, you're all set to activate Donorbox Live.
Note: You must add your Tax ID/EIN/ABN and your organization’s address to under "Nonprofit Info" to activate the add-on.
First, go to "Integrations & Add-ons" on your Donorbox account and click the drop-down arrow. Select "Donorbox Live."
Click the "Activate Donorbox Live" button.
The add-on is availab for $50/month for the first device and $15/month for additional devices.
4 - Create a Live Campaign on Donorbox
In your Donorbox account, go to the "Fundraise" drop-down. Select "Live Campaigns."
Click "Create New Campaign" to create a new Live campaign for your giving kiosk.
5 - Set your Live Campaign details
Next, head to the "General Settings" tab. Name your campaign and select the currency (choose from 13 options).
Be sure to set your suggested ask amounts for your campaign - we recommend adding four. Donors will still be able to enter a custom gift amount.
Ask donors to cover fees
Here, you'll also have the option to ask donors to cover processing fees for their donations.
When this is selected, donors will be given the choice to cover fees for their gift.
6 - Customize your Live Campaign
Next, you have the option to make your Donorbox Live Kiosk experience match your organization's messaging and branding.
In the "Content" tab, you can customize your call to action by changing the headline and description text that appears on your welcome screen. This is the first screen your donors will see when walking up to your kiosk.
You can set your default - or "static"- language in the tab. This is the language the donor view will be in.
Note: Donors will have the option to change between English, Spanish, and French with a single tap on the welcome screen, no matter which default language you choose, unless you customize your messaging. Translations are disabled with custom messaging, but you may still choose a default language.
Design customization
Next, head to the "Design" tab, where you can customize the look and feel of your giving kiosk's screen. First, select a main colour (we recommend using your primary colour brand). This will change the colour of your suggested ask amount buttons as well as add a tint to the screen. Then, upload your logo in standard image formats such as PNG, JPEG, or GIF - a PNG with a transparent background is ideal.
Customizing these options to follow your brand identity optimizes the giving experience for your donors, building their trust and making them feel comfortable to give even more.
Customization Preview
Want to preview how donors will view your giving kiosk with these customizations? Simply click "Preview Kiosk" in either tab when you're ready.
Here's an example (your logo will replace the Donorbox Live logo).
7 - Customize your donor receipts
On the tab labeled "User Receipts", you can customize the receipt template used to send receipts to your donors. Use this feature to showcase your gratitude and ensure your receipts match your brand's tone and messaging.
You can add variables and images as well as customize the look of your receipts within the rich text editor.
8 - Add a QR code
On the "Campaign QR code" tab, you can add a campaign QR code of your choice to display on the home screen of your donor view in the app.
To add a QR code, check the box for "Enable QR Code", then choose from the options below.
You can select the Donorbox-hosted page by selecting "Hosted Page" and choosing one of your fundraising campaigns from the drop-down. This option enables you to direct giving kiosk donors to an online campaign that features additional options such as recurring giving, tribute gifts, designated funds, and more.
Or, you can add a QR code for any page you wish, like a newsletter sign-up form to encourage sign-ups for your email list, or a YouTube video showing the impact a donor's gift will have. Simply choose "Custom Page" and add the correct URL.
Note: Regardless which option you choose, be sure to add a short description in the box labeled "QR Code Description Text." This tells donors what they'll find when they scan the QR code.
Once your campaign details, customizations, receipts, and QR codes are up to your standards, click "Save Changes."
9 - Download the Donorbox Live Kiosk App
You'll need to download the Donorbox Live Kiosk app on your iPad or Android tablet.
Note: Make sure that your Android tablet is version 8 or later or that you're using an iPad running iOS 13 or later.
Download the Donorbox Live Kiosk for Android here.
You can download the Donorbox Live Kiosk app for iOS here.
10 - Log in to the Donorbox Live Kiosk app and check all settings
Log in to the Donorbox Live Kiosk app on your tablet using your Donorbox account login.
If you've enabled two-factor authentication, you'll need to input the code
Note: When you log in, you'll be signed in to the first organization your account is associated with. Support for switching organizations will follow at a later date.
Select the Live Campaign you've created on Donorbox.
Check all other settings, including currency and suggested ask amounts you've selected. If you want to make changes, click the hyperlink "Click here to edit this campaign" beneath the amounts.
If you've made changes, click "Refresh" on the bottom left corner of the screen to have them reflect on the app.
11 - Turn on your card reader device
Next, turn on your WisePad3 or Stripe M2 card reader and keep it near your tablet.
If you're new to these devices and need help setting them up, Stripe has more information:
12 - Launch the donor view
Click "Launch Application" on your Donorbox Live Kiosk app. It will automatically pair with your card reader and launch the donor view.
Note: While automatically connecting with your card reader, the Donorbox Live Kiosk app will ask for permission to use your device's location. This helps connect with nearby devices. Connecting to your card reader device for the first time can take several minutes.
Once the application is launched, you're set for powerful live and in-person fundraising for your nonprofit. Just place your Android tablet or iPad and card reader at a location easily accessible to your donors and event attendees.
Comments
0 comments
Article is closed for comments.